Support

Before you reach out

• Check the Errors catalogue for the code you received.
• Confirm your signing is correct (server clock, exact signed bytes).
• Note the request_id from the error envelope - every response is traceable by it.

Contacting support

When you contact Orchestr support, include:

• the request_id (and the approximate timestamp);
• the environment (Sandbox or Live);
• the endpoint and HTTP method;
• the error code and any errors[] field details;
• for webhook issues, the event id and the endpoint URL.

note

The specific support channel (email / portal / status page) for your account is configured in the Orchestr Dashboard (Sandbox / Live).