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Support

Before you reach out​

  • Check the Errors catalogue for the code you received.
  • Confirm your signing is correct (server clock, exact signed bytes).
  • Note the request_id from the error envelope — every response is traceable by it.

Contacting support​

When you contact Orchestr support, include:

  • the request_id (and the approximate timestamp);
  • the environment (Sandbox or Live);
  • the endpoint and HTTP method;
  • the error code and any errors[] field details;
  • for webhook issues, the event id and the endpoint URL.
note

The specific support channel (email / portal / status page) for your account is configured in the Orchestr Dashboard. This page will link to it once finalised.